Dawn 'Lady Q' Lonsdale´s profile

Reviews (1)


customer service comparable to a coma patient

Missguided: firstly you lack the competence to copy and paste the delivery address provided to the delivery company, leaving me with the job of rectifying it to ensure I get my parcel. THEN it arrives and despite the delivery note listing the correct item, the contents of the bag leaves me wondering if your staff consist of Geordie Shore rejects that aren't intelligent enough to get on the show. Oh but im told they are sorry and if I return it today (for which I must pay the post office for the pleasure of being royally messed around) the correct item will be sent out for next day delivery. I shall leave work at once then! I was told i would be contacted about this fiasco but after waiting all day i decided to call them myself and when i got through (and spoke to a person whom I can only describe as possessing the wits and customer service skills of a coma patient) i was told simply that they were sorry and to post back the item (which is not free so i would now have paid double the postage for the WRONG item) I refused and was then offered to be sent a free return label straight away and after i emailed them proof of return they would send out the correct dress next day delivery; i am still waiting for the address label to be sent to me. Thank you Missguided for a truly remarkable experience.

20 October 2012

Reply from Missguided

Hi Dawn,

We cannot apologise enough for your recent experience at Missguided. I have found your order details and it is felt that our customer care team fully addressed the issues that were raised.

However I can only apologise for the way in which your telephone call was handled by our reception team; we do not currently offer the facility of a customer service centre via telephone as we are an online company , however, that does not excuse for the way in which the call was addressed and for this I can only apologise.

I am sorry that you still remain disappointed with regards to your recent experience and if you wish to discuss this further please do not hesitate to contact me at customerhelp@missguided.co.uk and I will be more than happy to assist further.

Best Wishes,


Dawn 'Lady Q' Lonsdale´s profile

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Dawn 'Lady Q' Lonsdale
Newcastle upon Tyne, United Kingdom