Andrew´s profile

Reviews (3)

Battery Force

Brilliant

Exactly what I ordered. Lightening delivery, even got an Xmas chocolate in the bag! :0)

valucomputers.co.uk

Delivery as specified. Shabby job of refurb

Delivery service was good.

But mouse button on the computer didn't work and second time I booted it up got a Media error. And constantly from then on.

Fortunately my needs for the PC are very limited so I'll live with it.

So overall their quality control lets them down. I'd think carefully about how many times I want to return a unit before buying.

10 September 2012

Reply from valucomputers.co.uk

I don't think Andrew realised that we offer a 14 day money back and exchange warranty. If there is a problem with one of our laptops on arrival and we can't resolve the problem by email or over the telephone we send out a replacement and pick up the original laptop free of charge.

Inevitably when you sell hundreds of laptops every year there will be a small percentage which have a problem which has been missed during the extensive tests. In these circumstances we think it is unfair that a customer has to pay to return the product or have to wait long to get the problem resolved so we send a replacement laptop free of charge as soon as possible.

We are trying to get in contact with Andrew now to try to resolve his issue quickly for him. We don't want customers to "live with it".

Cyclestore

excellent, quick delivery

Delivery is quick - if something is out of stock they always ask how you want to proceed.

I had one issue with a payment and they sorted it out within 5 mins. Brilliant.

Andrew´s profile

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Andrew
Reviewer
United Kingdom

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