The advisor I spoke to sounded very young - didn't recognise the b/s name "Bristol & West" which I would have thought was commonly used enough to ring bells. Her was a bit loud and pushy at first, but we eventually settled into a decent enough conversation, except that he wanted me agree to things I was unsure of ... presumably he had limited range of boxes to tick on some spreadsheet.
But overall, I think we "got there in the end".
Your charges are a bit top-end; I hope your service matches that
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