I foolishly decided to book my hen weekend with Release Travel as they lured me in with their extensive range of activities and good prices.
However, the service i received was totally 100 percent unacceptable and i would 100 percent recommend that no one uses this cowboy company.
I booked a weekend of girlie adventures in London starting with cocktail making, followed by a medievil banquet and night club, with afternoon tea at the ritz the following day and a comedy club.
3 weeks before the event, I had a call from release telling me the Ritz were unable to honour my booking. As it turns out, the Ritz have never done bookings for more than 6 people (unless you hire a private room for an extra 500 pounds). SO WHY ON EARTH DID RELEASE TRAVEL SELL ME THIS?
2 weeks before the event, I had another call from Release. This time, the comedy club couldn´t honour our reservation. After calling them up i found that the Comdedy Store do not accept Hen Party reservations. AGAIN, WHY ARE RELEASE SELLING ME THIS WHEN THEY KNOW IT IS NOT POSSIBLE.
The cocktail making was fun and the medievil banquet good, but i had to call up myself to check the reservations were made. Initially the Medievil banquet had never heard of us but they called Release to ensure everything was arranged. The club (Onanon) had not received our booking and we each had to pay 10 pounds to get in (having already paid Release for this in advance). I have since been tryingto get a refund for the 100pounds my hens had to pay - NO SIGN. I WILL PROBABLY NEVER SEE THIS MONEY.
Niki at Release has constantly fobbed me off and on occasion has been quite rude to me.
DO NOT BOOK WITH THIS COWBOY COMPANY UNLESS YOU WANT A TERRIBLE WEEKEND!!!!!
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