Francesca Soliman´s profile

Reviews (2)

Hungryhouse

Not worth the effort

I have used Hungry House a few times but I fail to see any advantage on simply calling the restaurants directly. I was sent an email offering a 15% discount, but despite using the link provided, with the promise that the discount would be applied automatically I ended up paying full prices anyway. I sent an email to help@hungryhouse.co.uk, but received no answer. Instead the next day I received an email asking me to rate the meal (an email which detailed all the items I had ordered and the price I had paid, how ironic), and another one asking to rate the website. I see no reason to use this service again.

24 July 2013

Reply from hungryhouse.co.uk

Dear Francesca,

Thank you for bringing this to our attention. We apologise for the delay in responding to your concerns. We are currently receiving an unusually high volume of emails and very much appreciate your patience.

We have also found your order details and sent you an email about the 15% discount issue.

Kind regards,
Your hungryhouse team

Simplyasus

Decent service, but defective item

Item arrived promptly and the service was generally swift. However, the laptop's touch-pad was not properly fixed and made an unpleasant noise when used. Furthermore, it quickly became unresponsive, after barely an hour of use, with the right-click feature completely unusable, so I had to send the product back. Item was collected when agreed, so I cannot fault the collection service; however, such an obvious quality issue could have been detected before the item was sold. If the problem is fixed and no other issues arise, I'll be happy to give 3 or 4 stars, but so far I am disappointed, as I have to wait a further 10 days for an item I need with a certain urgency.

Francesca Soliman´s profile

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Francesca Soliman
Reviewer
1982
London, United Kingdom

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