Firstly let me say this review is about my experiences of buying directly from Amazon and not the third party sellers who also trade there.
I've been buying from Amazon for a number of years now, my purchases have varied from very low value to rather high value and I have to say I've never had a bad experience.
They 'almost' always dispatch on time but if you do get a snag then their customer service is second to none and easy to contact. They can't do enough for you and are always polite and helpful, they aim sort out any problems while on the line.
Their returns policy is nothing short of brilliant. Example: I purchased an expensive Macbook Pro. It arrived promptly, well packed as usual, got it going but after a few days developed a fault (actually not sure if the fault was mine) I was really worried because I had used it etc. but they were brilliant, providing pre-paid return postage and full no quibble refund the money was back in my bank in less than a week. I could go on and on about all the postive experiences I've had with them but instead I will just say that when I buy from Amazon I buy with confidence even with expensive items.
Thanks Amazon, Don't ever change.
Some time ago I placed an order which qualified for the 'free 'NEXTDAY' delivery serivice. Following the site instructions,I looked forward to recieving my items the following day but to my disappointment the confirmation email had it down for 'STANDARD' delivery. I contacted their 'customer services' but was simply told that I had not selected the 'NEXTDAY' option therefore my mistake so no 'NEXTDAY' delivery. I was disappointed but assumed it was a one off and accepted it
Yesterday I placed another qualifiying order so this time I was careful to follow the site procedure of entering the promo code and up-dating but again the confirmation email stated a 'STANDARD' delivery. Upset by this I immediately cancelled my order and re-ordered, this time triple checking everything was done correctly but again only the 'STANDARD' delivery was confimed in the email.
I contacted 'customer services' and again was told, 'Sorry but you did not select the 'NEXTDAY' option, which I know I did.
This only leaves me to assume that ASOS uses this practice to encourage customers to spend more to qualify for 'NEXTDAY' then only provide 'STANDARD' delivery.
I will now be contacting Trading Standards about this and I would be interrested to hear from anyone else who has experienced the same thing
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