In store and online great retailer, yes occasionally over the years things go wrong... but they have always maintained the JLP experience. ( Last problem this year sorted perfectly by customer service ) As a retailer myself I have the inside view many consumers should look to themselves, the actions and attitude of some causes problems, fortunately though most are a pleasure to do business with.
The only good point is the low price, but beware sometimes other retailers have the same or better prices...
Tried them many times a complete catalogue of appalling incompetence and no service... don't deal with them ...
I will stick to John Lewis ( and they undercut IKEA ) real people and real service...
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