have had the same bank for over 40 years (by three different names) Girobank, Alliance & Leicester and Santander.The first taken over by the second and subsequently taken over by the last. Their service has deterioted so much that after my last complaint (which has been live for about 2 weeks and I am yet to be convinced is resoved) I have arranged to transfer to a local bank (the Bank of Scotland) who welcomed me with open arms. How refreshing it was to talk to someone face to face within minutes without having to attempt a 36 mile round trip to the nearest Santander branch. I have completely lost confidence in Santander where clearly the right hand does not know what the left is doing. I have always considered myself a reasonable and patient individual as may be seen from my remaining with the same bank for 40 years without conemplating changing until now. I for one will not miss Santander and would not recommend them to anyone.
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