Gone for over two months, laptop was returned unfixed and had to be sent out a second time. Couldn't fix laptop within period and ended up with undervalued compensation. Failed to send hard drive at repeated request.
Staff showed ignorance to their own processing system and I had to repetitively (at least ten times) explain the situation and had constant excuses with no willingness to apologize or admit fault.
I suspect the single reason knowhow are still in business is that they have somehow acquired and exclusive repair contract with PC World, Currys etc.
I also suspect the reason for the exceptionally poor service is that in providing both premium and standard cover deals knowhows preference is to fast track the premium while burying the standard where they are not contractually obliged to repair within a reasonable period.
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