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Refusing to acknowledge their products are CRAP!!!!!!!!!!

Just bought a laptop for my brother literally last week. Price was ok £349.99 and description sounded good but my brother found that the mouse pad didn't react fast enough and speaker didn't go up very loud. So I came back to them and said both of those things and the woman insisted that there was nothing wrong with it and refuse to exchange the laptop for another make, even though I said I don't mind of it is more expensive. She kept saying the same thing about not able to take it back because there was a rip in the package meaning I opened it. Of course I have to open it you dumb person!!!! Anyways I've never had to check if a laptop had a good sound system when I go to buy one. So stupid. Absolutely shit service, and a rip off and I am so so angry that my brother have to use such a crap and overpriced piece of junk

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Gabi Nguyen
United Kingdom