Just an awful company to deal with.
Suffered from missed collections before (they have a system whereby if a parcel isn't collected - they never tell you or update you on this - there's a loophole where the courier may (but probably won't) come another day, or you could rebook it and wait for your refund. This grey area can take days.
On top of that, I've recently made a claim for an item sent with insurance that has been damaged in transit. They dismiss my claim out of hand stating 'Packaging not adequate' despite having no photo's of the item. Did I get a refund on my postage costs and/or my insurance fee back? No. I've basically paid extra to have peace of mind but with no cover at all. They are judge and jury, and in this instance have cost me a customer's future order and tarnished my online reputation.
If you value service I'd look elsewhere - yes the customer service is good overall when chatting with someone online, but once your item is in the hands of the unbranded local 'man with a van' don't rely on any sort of compensation. Instead you'll be out of pocket once you've made your refund.
As a footnote, I used Parcelmonkey instead of these cowboys for my most recent parcel. Instead of the 2-3 day Yodel/Myhermes service I'd normally use with P2G I got a Citylink 24 hour service for the same price. It's worth shopping about...
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