I have had one of the worst customer service experiences of my life with this company. Please, please take heed and do not book with these con artists.
I was organising my sister in laws hen do to Ibiza and really shopped around, going to various different companies to try and get a good package and Release Travel 'sold me the dream' everything I asked for was no problem whatsoever and Carly who I spoke to initially couldn't have been more helpful.
I did read the negative reviews on here and this was playing on my mind leading up to our weekend which was a trip to Ibiza on 8th September. I had organised airport transfers and a booze cruise for the party, as well as three nights stay in San Antonio.
As soon as we got off the plane the problems started, I was given a mobile number if a guy called [name] who was supposed to be picking us up, he never showed up!! I called out coordinator who told me to get in a taxi and make our own way and we would be reimbursed when he came to take us back to the airport. Apparently [name] had "fallen asleep"!!!!
So anyway we jumped in taxis and forked out the money ourselves and arrived at our 'accommodation' ... This place wasn't fit for animals!!! It was falling to pieces and nothing worked. I was told there was a pool bar, which just happened to be closed the whole time we were there! The only plus side was that it was clean. It was incredibly noisy at night with random people banging on our door at all hours.
The Sunday was our 'booze cruise' and in the itinery it sounded brilliant! There was a picture of a packed boat with people dancing and generally having loads of fun. Everyone was really looking forward to this, however, when we arrived at the boat we actually found out it was an excursion around the island and there was families and older people on board, with no music whatsoever!! I was so so gutted. What company in their right mind would think that was ok for a hen party????
I felt so so let down and totally misold by this company. I wrote an email expressing my concerns, I got a reply basically telling me to deal with it, I replied saying that this was unacceptable. That was two weeks ago and I've not heard anything back.
This company ruined the hen weekend. There was 12 girls in total and we each paid £130, I totalled up what we actually should have paid had we sourced things ourselves and it worked out at just under 50euros per person. I understand they have to make money but seriously we were ripped off, misold, fobbed off and generally treated like rubbish.
Release Travel you should be ashamed of yourselves!!!
Addition to review
I was promised a £167 refund from Release on 5th October, they said I should allow upto 30 days - it's now 17th December and I've still not received anything, they are ignoring my emails and ignoring my request to speak to the managing director to resolve the matter.
I am looking into how I can take this further, this company should NOT be trading.
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