Matt Morgan´s profile

Reviews (2)


Despite making a complaint to them im still none the wiser

After making an order online I rang to make a small change (Tariff) to my pre-order for a Sony Xperia Z, The rep I spoke to said they couldnt amend my order, all they could do was cancel and resubmit it but i was more concerned to hear my application had not been accepted and I had not been contacted despite having made this order 10 days earlier!

I assumed this was an oversight as the person mentioned there was only one T in my name on the bank details so i went back online to resubmit the application.

I rang back to check if this went through ok only to be told I had been declined by o2, no explanation was offered as to why.

I therefore rang o2 (as im an existing customer) only for them to tell me as an existing client I would be an "Automatic Accept" and they had no record of my application from their end!

Rang back Carphone warehouse to explain the above, no satisfactory explanation just told me I had been declined due to adverse credit, This is utter nonsense as i have since seen my Equifax credit report which has no marks or blemishes and scores me as "excellent", The only offer your staff made was to try another network.

I am totally confused as to why I have actually been declined by CPW/o2 and quite frankly am discusted with the service I have received from them.

Since i have seen my credit report (and its fine) I have asked them to tell me specifically why my application has been declined, surprisingly they couldnt tell me.

I have since ordered my experian report which already shows my search by Orange (which I arranged through Dial a phone) which was several days after trying CPW but surprisingly no searches showing for CPW/O2 which suggests a credit search was never even carried out.

It all stinks of misinformation and im none the wiser


Edit: 26/02/13 - Well its 2 working days on and no comment from CPW - bad publicity on trustpilot is one thing but we'll see what Watchdog have to say about it if CPW cant be bothered to respond on here.

Vidyadhar Navale found this review useful

Just Eat

Ordering takeaway the smart way!

The service Just Eat provides is fantastic, long gone are the days of trying to phone your local takeaway and getting that annoying line busy tone! Yes they charge 50p for the benefit of the service they provide but its worth it! There is also far more choice than other online inferior rivals. I have used the service now for about 5 years, heres to the next 5! Cheers Just Eat. Matt

20 October 2012

Reply from

Hello Matt,

It is fantastic to hear that you find ordering through our website totally amazing and easy to use. We are happy to hear that you are able to navigate around our website without any difficulty. Thank you for taking the time to leave a review, your comments are valued :)

Kind Regards,

Lateesha Parkes
Social Media Consultant

Matt Morgan´s profile

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Matt Morgan
Leeds, United Kingdom