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John Lewis

Customer Service & Delivery a Joke

When buying from johnlewis.com please be aware that they have absolutely no order tracking system in place. The couriers they use are un-contactable, so you have no way of finding out anything. I quote from their website (it may take you a while to find but it is there)

"If your confirmation email does not contain tracking information, then unfortunately we are not able to fully track your order"

I bought an ipad from them (or I thought I had) on the 21/09/12 according to their website delivery was supposed to be on the 26/09/12 - it did not turn up. Two telephone calls & two emails later and still there is no answer as to where my order is.
If you want to buy from John Lewis go into their local shop as you have absolutely no guarantee when your items will arrive. Customer Support never return calls and are just full of false promises. I have therefore written a letter to the MD to see if that makes any difference.

Nick Grimshaw´s profile

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Nick Grimshaw
Reviewer
1949
Lincoln, United Kingdom

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