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Reviews (1)

Bambino Direct

Product not in stock NO REFUND GIVEN

Hi

I ordered a Maclaren buggy on the 22nd of September. Paid extra for next day delivery. It was displayed as In Stock on their website.

My order was cancelled because of payment issues.
I called them to sort this out. They said they cannot accept my international CC either so I had to go to the bank on the 24th and deposit the money to their account. While discussing this payment issue no mention of the buggy not being in stock so I went ahead with the payment.
On the 25th afternoon I call to ask where my buggy was and it comes out that the buggy will not be in stock for 2 weeks.
As I needed the buggy that week I was left with no other choice but to cancel the order. Upon canceling I gave my bank details.
On the 28th I again called them to ask where my refund was. They ask for my bank details again. Later that day I get a message that my refund had been issued. I waited till the 1st of October and still the money wasn't on my account.
I call again and they again ask for the bank details.
I again get a promise that it'd be sorted and I'd get the refund that day itself. Till now no money. Getting pretty annoyed here.

Shameful. Playing with people's money and time.

02 October 2012

Reply from www.bambinodirect.co.uk

Hi Agnes,

I'm very sorry to hear about the issues you've experienced with your order with regards to the item not being in stock and the delay with the refund. Can I assure you we take all customer feedback very seriously and I personally want to look into the issues with your order to ensure this doesn't happen again.

Could you please send your details and sales order number to laura@bambinodirect.co.uk so that I can resolve your issue asap.

Kind regards,
Laura

Agnes Tmk´s profile

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Agnes Tmk
Reviewer
1983
United States

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