I ordered a Maclaren buggy on the 22nd of September. Paid extra for next day delivery. It was displayed as In Stock on their website.
My order was cancelled because of payment issues.
I called them to sort this out. They said they cannot accept my international CC either so I had to go to the bank on the 24th and deposit the money to their account. While discussing this payment issue no mention of the buggy not being in stock so I went ahead with the payment.
On the 25th afternoon I call to ask where my buggy was and it comes out that the buggy will not be in stock for 2 weeks.
As I needed the buggy that week I was left with no other choice but to cancel the order. Upon canceling I gave my bank details.
On the 28th I again called them to ask where my refund was. They ask for my bank details again. Later that day I get a message that my refund had been issued. I waited till the 1st of October and still the money wasn't on my account.
I call again and they again ask for the bank details.
I again get a promise that it'd be sorted and I'd get the refund that day itself. Till now no money. Getting pretty annoyed here.
Shameful. Playing with people's money and time.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.