Jenny Steel´s profile

Reviews (3)

Forever England

Great product, rubbish delivery!

The product I bought from this company is great - good quality and just what I was looking for. However if they are to maintain a high standard I think they need to find a new delivery company. I was unable to be at home on the suggested date and arranged that the product would come the next day which was agreed with the delivery service. I stayed in ALL DAY and it didn't arrive and there was no message regarding the 'one hour delivery slot' mentioned. It came the next day late in the afternoon. Not helpful for a busy person with no neighbours to accept and sign for a delivery. Sadly delivery is all part of the on-line shopping 'experience' so although I like the product I cannot give a good overall rating.

05 August 2013

Reply from

Hi Jenny

We're sorry we let you down delivering your order - I understand waiting in for a parcel that doesn't arrive is frustrating - time is precious. In this case our courier DPD held your parcel at their Oldbury depot without explanation. We have initiated an investigation as to why this happened and have complained on your behalf.

We are aware that your shopping experience is only complete when you have received your order - and received it when you expect it, so fully acknowledge your comments. I am happy you like the Larissa quilted bedspread ordered when it finally arrived!



Hurst Iw

Simply the best!

Basically - first class information on the phone when I wanted information about a product - phone answered instantly. Best price I could find on-line and the item arrived exactly when they said it would within the one hour time period they indictaed. I never write reviews, but this company deserves it! I have already recommended them to a friend.



Item arrived the day after I ordered at the time they specified. A good price, good laptop and no problems.

Jenny Steel´s profile

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Jenny Steel
United Kingdom