Having never used this service to send things to my son in New Zealand, I was very anxious. However, as soon as the courier came to my door to pick up the package, I was reassured. He answered all my questions and gave me tips for the future.
In New Zealand, the package was held up by customs overnight, but it was the courier service who helped my son through the paperwork. I won't hesitate to use this service every time.
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