Tim Chorlton´s profile
Reviews (2)
Tradebox
Trade Box, Good without the Sales Guy [Name]
In twenty years of retail (at all levels) I have met few who could compete with this guys lack of interpersonal skills and poor customer service.
Reply from Tradebox Limited
Trustpilot
Do Not Use Trust Pilot
When it goes wrong with these guys, you come up against a very tall, very wide brick wall.
We trialled their service for six months and decided it was not for us (we did not see any worthwhile benefit).
We stopped the trial (we payed up until March 2012) and all was good until September 2012 when several customers made contact with us asking why they couldn't leave feedback.
We made contact with Trust Pilot who confirmed that we had been re-activated (we had not signed or agreed to a new contract so why offer the service for no charge?) No one can tell me why and none of the guys at the top of the tree will return my call.
Avoid, your money will be better invested in a decent daily coffee and bagel!
B found this review useful
Reply from Trustpilot
Thanks for your feedback. It sounds like several things has not worked out as it should. I would like to give you a proper answer, but I can't see what company you represent. Can you update me on that one please?
Regards,
Joakim Ditlev
Trustpilot
Tim Chorlton´s profile
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Clearly you feel dissatisfied with the outcome of our decision not to issue you a refund. Unfortunately, we were not able to accede to your request because, we felt, there were no grounds for this. As we explained, you took an extensive period, pre-purchase, to install, run and assess the suitability of the software for your businesses needs. You also had a 30 day 'no questions' money back period following your subscription to an annual licence. After much consideration, we felt that your request for a refund on the grounds of "changing your mind" 3 months into an annual subscription simply wasn't a reasonable or valid reason.
Tradebox will always endeavour to go 'above and beyond' for our customers because we truly embrace the idea of excellent customer service. However, as a business, we need to act within a reasonable commercial framework.