Ordered a Myson Kickspace heater as part of material for a large job. When I came to open it, found that I had inadvertently ordered the Electrical instead of the Hydronic version. Asked Plumbnation to arrange return: and I would be needing 2 Hydronics and 2 radiators. Answer: I was 4 days too late asking for a return. Moral: check everything as soon as it arrives or beter: order fron <external link removed>
I ordered a Grundfos pump off the net and received order acknowledgement /shipping details to be emailed when it shipped. Several days later rang, no stock, Anchor would attempt to find out from Grundfos. Delivery 26/3 which was too late. Spoke to a Sales Eng'r I knew. He offered to give alternative. Rang him following day, (twice Am & PM): in Meetings. Never heard from again. Unable to contact Lady who originally dealt with me, never available. Emailed to get my credit card refunded, and an acknowledgement. Still waiting. Am now going back through Credit Card company to claim.
Will never deal with Anchor again.
We needed a submersible pump for the Golf Club. Ordered over phone,from warehouse, paid extra for quick delivery, & got it quick but it was 110V! Phoned head office and asked if I could drive to Preston and swop it for 240V. No problem. Get to shop, counterhand knew I was coming but didn't know how to do paperwork, would need manager. No manager available. After 5 mins pacing shop suggested he photocopy my paperwork and sort it later. Could not do that! After another 5 mins he did just that and I left. No apology. Complained in writing and got a phoned apology and refund of delivery charge. Pump is great!
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