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Most awful customer service ever experienced.

Our problems with our phone line started 3 months ago.
So far we had to stay home 7 days. Of which only twice someone showed up.
One other time one of their engineers came to the house, went off to the kebab across the road and never returned.
We must have rung them a good 20 times.
We were promised ring backs at least 3 times that never happened. We are paying top rate to ring their 0800 number and they take their time as if its free.
I get asked every time this comes up- ow aren't you ringing from your home virgin number. Ironic.
I would tell anyone this: Virgin is fine, until something goes wrong. Then they won't be the slightest interested in fixing it. They don't keep any promises and their logs are not showing what was actually promised to hide this.

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Desiree Laura
London, United Kingdom