The holiday itself was horrendous it was advertised as super deal only to find that other people there had paid nearly half of what we paid. Needless to say we were ready for home when the time came. We left the hotel and whilst checking in my son of 14 became ill........................checked the bags in and sat outside the loos with my son whilst he was in and out of them. Flight called and my husband and 8 year old daughter came to get us on the way to the gate my son is still unwell. You see these things on tv people missing flights & you never think for one minute this could happen to you.................well it did and I can't tell you how distressed we were as a family especially with my son being unwell. We rang Low Cost and a very understanding member of staff appeared to take on board our situation & would get someone to ring us back as soon as someone came available...................that never happened, we rang again to be told to ring our insurance.................we rang the insurance who told us to ring Low Cost given we were still on holiday. I can't tell you the number of calls we made different instructions on every occasion. We ended up booking new flights and had to go to the tourist information to sort out some accomodation. If we had left it with Low Cost we would have still been at that airport with 2 children. On my return I got in touch with their customer services who acknowledged the complaint 30th August........................today I receive a letter via email thanking me for the feedback and how they have taken on board my comments on the holiday......................no reference to their incompetence in dealing with the situation, only passing the buck asking us to contact the insurance company. We have booked with these people on numerous occasions but you only know how good a company is when something out of the ordinary happens which was the case with us...................needless to say we will never book with them again and would never recommend them. The stress & upset we suffered as a family will never be forgotten & the knowledge that this company can conduct themselves in this way.
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