We have recently starting shopping with Ocado and are very impressed so far. Although we have had a couple of broken eggs and a couple of substitutions - upon phoning customer service they have refunded the eggs and corrected the pricing on the substitute. The deliveries have all arrived in time, with a friendly and helpful driver who takes the shopping to the kitchen if you wish. The fruit and veg were all very nice and well in date, so all in all very happy indeed.
We have previously used both Tesco and Sainsburys but find that their fruit and veg are not good quality and run out of date within the next day or two. With Sainsburys, the substitutions were so many that we had to go to a supermarket in addition to paying for the delivery.
My order from Victorian Plumbing arrived very quickly and well packaged. Unfortunately there was an error but when I rang up there was no hesitation to put things right and offer a refund.
I would not hesitate to use this company again and would highly recommend them to anyone. Customer service at it's best.
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