Matthew Leese´s profile

Reviews (1)

Barefoot Athlete

Good shoes on offer

l am happy with the shoes received....yet there was a mix up with my postal address and the original shoes were sent to the wrong destination. l then received the original shoes and the 2nd choice pair (after having to reorder and track down the shoes via Royal Mail) on the same day, that being a few days after the expected date...
If Barefoot Athlete had handled this with a simple apology for the inconvenience, it would had made a big difference, as it was left to me to find the time to send back one pair of the shoes.

Arn M found this review useful

03 October 2012

Reply from Barefoot Athlete

Hello Matthew,
We are sorry that you are not happy with our service after your order submitted on 24/9. Our error was that we gave you the wrong tracking reference which led you to believe that your shoes had been sent to the wrong address. We immediately agreed to ship another pair. Infact both shoes were shipped to the correct address and both pairs arrived at your address.
I apologise that you have suffered the inconvience of returning one of the pairs. We will of course refund your return postage costs.

Matthew Leese´s profile

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Matthew Leese
United Kingdom