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Useless Customer Service

I ordered 2x Bed Head hairspray from this company and paid extra for the next day delivery service. According to the delivery information if you place your order before 4pm you will receive the order the next working day. My order wasn't dispatched until the following day despite paying for the express delivery service. I therefore contacted them through my account asking them why my order hadn't been dispatched on time. After you have contacted them it says they will reply within 1 working day. It has now been over 1 working day and I am still waiting for a response. The contact number for them is an 0844 number which you have to pay for. I run an online company myself and I am appauled at the way this company handle queries from their customers. I will never be ordering from Look Fantastic again.

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Sarah Noyce
Tonypandy, United Kingdom