Didn't care when both my parents passed away, offered no financial advice and no financial help. My parents lodged with me and I no longer had their rent as part of my income.
Requested help with car repairs and was turned down, I didn't ask to reduce my payments I only asked if I could keep part of a bonus payment. Ended up living on cereals and cans of soup for four weeks while I tried to save the money to get my car back on the road.
I've never missed a payment and have made numerous bonus payments during my IVA.
I no longer contact them for advice or help. I just make my payments. When I'm finished I won't recommend them to anyone.
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