Simple trip return from Birmingham to Berlin. Several different people booking the same flights through Expedia. They all get to hear of a change of flight on the return journey, I have to ring up to make sure I'm moved to the same flights as everyone else (via Frankfurt). Then, they all hear of a reinstatement of a direct flight back to Birmingham but I am told because I changed the trip (from a non-existent flight which they failed to inform me had been cancelled) they would not change mine back. Absolute pants.
I won't be making the mistake of using this outfit ever again. It's only because I wanted the same arrangements of the dozen other people that I ended using them in the first place. It is far, far easier cutting out these unhelpful middlemen and booking direct yourself.
P.S. The fact that I can never view my itinerary online because of "an internal error" is just not good enough either. Nobody has taken steps to sort this out despite me reporting the situation.
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