Simon Douglass´ profile

Reviews (2)

Yates & Suddell

Process held up by having to send confirmation of my lens prescription

I wanted to order on-line to get my lenses quickly as my optician can occasionally be a bit slow and I needed some new lenses for outdoor use over last weekend in predicted poor weather. I was contacted to send confirmation of my prescription, which caused a delay and the whole process was slower than if I'd gone through the usual channel. I did not see anything on the on- line booking process which said this would be necessary. I will use my own optician in future.

28 March 2014

Reply from Yates & Suddell

Hi Simon,
I am sorry that you found our process to be slow. As professional opticians with high ethical standards, we comply with the General Optical Council Legal Regulations regarding the supply of contact lenses which require us to verify your prescription. I apologise for any inconvenience caused.
Kind Regards
The Yates & Suddell Team

Pure Pens

Very efficient service

Good website, easy to order, quick, efficient delivery: great pen!
Many thanks.

Simon Douglass´ profile

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Simon Douglass
Reviewer
United Kingdom

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