Ticketmaster

Shocking customer service

In short; tickets didn't arrive, called them 10 days before show date and told to call back closer to date. Called again 5 days before show, and told ok call us the day before if you haven't receive them and they will make them available for us to collect at venue. Ok I thought. Day before event still no tickets, call them and call them but no answer, they have the cheek to filter your calls around and then tell you they are to busy, I called them 39 times over two days and couldn't get through. They don't answer their emails either and only got a response that offered to organize me tickets to collect at the venue 25 mins after it had started- useless and totally unacceptable. Have told them I require a refund or replacement tickets for the same show- we will see what happens - up date coming.