Si Tallon´s profile

Reviews (2)

Kiddies Kingdom

Excellent service

Fast delivery and quick response from Customer Service Team.
Very happy with them.

PreciousLittleOne

Charging to return an unsuitable product!

Unlike most online retailers if you want to return the item you must pay £16! Very unfair when you are unable to see the product as it does not sell in high street shops. Also customer services impersonal and unreasonable. Would not use again.

04 October 2012

Reply from PreciousLittleOne

Dear Si,

Thank you for your review.

I am sorry to hear that you are dis-satisfied with our returns procedure. We offer a courier service for customers wanting to return unsuitable items to us. As we use City Link to conduct this service, a charge of £16.50 is passed onto the customer. We do also have the option for customers to return unsuitable items using their own courier at their own cost so you do not have to stay in and wait for a courier to arrive for collection nor have the charge deducted from your refund/exchange. If you have any further enquiries please do not hesitate to contact our Customer Services Department.

Kind regards
Precious Little One

Si Tallon´s profile

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Si Tallon
Reviewer
United Kingdom

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