Rachael Pay´s profile

Reviews (1)


From lie to lie - continued

After I cancelled my order of an iphone 5, I was told I would recieve a refund within 8 working days.
Since today was 15 working days after my cancellation I called the Carphone W accounts dept and asked for the status of my refund.
| was told that card refund take up to 14 working days, but since we were on day 15 the account person agreed to look into it. She actually found out that my refund was never processed in the first place, and that she had to start the process again... which could take up to 14 working days!!!
Unprofessional does even come close to what the service really is at the Carphone Warehouse.
Ironically they spend £100s of £1000s of pounds on radio ads (I heard 4 of them this AM) telling people "8/10 of their customers are happy with their service and would recommend them to a friend". Ah Ah! That also confirm they are aware of their ratings on Web reviews!
Spend your money wisely and invest in your personnel first!

Rachael Pay´s profile

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Rachael Pay
London, United Kingdom