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Deliberate misinformation about delivery schedule

We ordered two large canvas prints in-store and a block print from Jessops in Meadowhall, Sheffield. During the transaction, we were told that the canvas printer was broken and that the part would arrive on Saturday or Monday (we were shopping on a Friday), so all well and good. No sign nor call from Jessops by Monday... nor the following Monday... we called them, and were told, the part still hadn't arrived but was due that week. Called the following week again... still no sign of the part or more to the point, our prints. What annoyed me was that they were willing to take our money in advance for a product they were not in a position to supply, when we had plenty of shopping alternatives. Obviously, we would have gone elsewhere except for payment had already been taken under outrageously false information about delivery times. To top this off, when we called to inquire, they only have a premium rate line so we were charged when trying to find what the hell they were doing with our money / prints. So now we have to trek over there and get a refund and shop elsewhere.

Totally unreasonable behaviour and awful customer service.

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Barry Molloy
Havana, United Kingdom