Lowcostholidays has obviously invested very well in marketing for appearing as the cheapest option when booking a holiday, which I can only assume was accumulated through the hidden charges simply stolen from hard working consumers like you and me.
When I came to booking my holiday early August '12, the hotel that I was interested in appeared to be slightly cheaper on lowcostholidays in comparison to Travel Republic so we decided to go ahead and make the booking. As we navigated through the booking stages, we noticed towards the end that the total cost which was quoted at the initial screen was beginning to increase.
This was a combination of additional airline ticket charges and payment method charges.
Some may see this as being fair which I can also see, but to have someone engage in a booking process with quite some commitment especially when booking for a semi-large party, it is very annoying and sly.
On the final payment screen where I entered my card details, the total amount which was going to be charged to my card was visible. However, after I clicked submit/book and entered my card security details, the final charged price was higher and a cost that I have had to bear on behalf of my party.
The following day I spent trying to explain to their incompetent customer services team that I had been overcharged without warning to which they simply responded by saying this is not possible. Being an IT professional, I even suggested they look into their web booking system to see an audit trail of my booking which was also ignored since apparently they did not have the capabilities to do this (yet someone else claimed to have looked at this which I will explain further on).
I had no other choice but to write a lengthy letter to customer relations which took from 6th August to 3rd October with many other prodding letters along the way, to respond with an extract from the lowcostholidays T's&C's and an explanation to say that I was wrong and they were right, since they had checked the process that I followed - although they allegedly didn't have the ability when I first spoke with them.
I had also booked my transfers through lowcostholidays which wasn't clearly highlighted on my travel documents and so I had to walk from stand to stand asking if they were due to take me and my passengers - Antalya Airport has many of these stands.
The transfer companies were clearly not carefully selected as when going out, the driver dropped a couple off at a hotel and decided he'd treat himself with a 10 minute "cigarette and rest break" before getting lost and driving around in circles after his break. When coming back, the driver was incredibly aggressive, abusive and threatening.
There are so many holiday booking agencies available all at the click of a button but I can certainly say that for me going forward, I will not go anywhere near lowcostholidays as "it does not do what it says on the tin" and does not take customer satisfaction into consideration.
Customer services are not helpful and the whole holiday from start to finish was a disaster since my hotel room type was also shown as something different to me but ended up being something completely different. For the record, the resort I went to was Asteria Elita in Side which is supposedly a 5 start resort - not by my standards. I hope this helps all you holiday planners!
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