I have subscribed to FMP for a number of years but not any more. I will not renew my subscription until they improve the new site dramatically or better still return to the tried and trusted formula of the old site. I just can't imagine who in their right mind would dream up this latest fiasco it is appalling. FMP have stopped responding to customers on Facebook so I presume they can't handle the feedback they are getting.
I really liked the old site it was easy to navigate and now it is really hard to fathom out and so slow to load anything. I really hope they do something quickly to rectify this or I can see them losing a lot of customers.
Expecting a delivery between 14.03 & 15.03 (how precise) I sat in my lounge from 2pm so I would see the van, At 2.45pm I just happened to turn my laptop on and hey presto according to an email they tried to deliver my parcel and have left it with a neighbour. This "neighbour" lives halfway down the street. I thought they were supposed to attempt another delivery tomorrow, the driver didn't even leave a card to tell me where the parcel is. If he did call here and I'm doubtful as I was sat here he didn't knock very loud and he certainly didn't wait very long. I thought DPD were actually improving
I ordered several pans as we have just had an Induction Hob installed and my old pans wouldn't work. I went to the shop at Freeport in Fleetwood first and the staff were very helpful. I did my order on line on Friday 31st October and it arrived on Monday 4th November. Very pleased with service, delivery and of course the pans.
I shop online each week as it easier to do my shopping and that of my elderly Mum at the same time. A while back Tesco created a favourite's list which I could return to each week and things I bought on a regular basis appeared on it. Great it cuts time down on searching for things or so I thought. This week there are currently over 50 items unavailable on my favourites list, this is ridiculous and has been happening more and more so much that in fact I am having to go out to my nearest Supermarket (Sainsbury's) to buy the things I can't get at Tesco. This rather defeats the object as the idea is to save me time. I may as well just go to the Supermarket instead at least I can get everything in one go. Customer service are very prompt at replying but nothing is ever resolved. It's time they took a long hard look at the set up and made major improvements. I for one am seriously considering leaving Tesco and trying another Online shop i.e Sainsbury's or Asda.
Delivery due on Tuesday I was out so they left a card. Wedneday delivery scheduled for 12.38-13.38 I was in but nobody came. Email recieved at 13.13 saying they had tried to deliver. Rang them at 2pm they didn't know what had happened. Thursday, I HAVE MY PARCEL. Driver says he didn't come because he had broken down, how come they didn't know this at the office ? and why the email saying he had tried to deliver. I have now had to take 2 days off work
Ann Add N TO X found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.