Absolutely appalling customer service. The worst I have ever experienced. Will NEVER use this company again, and recommend you don't either. The 'next day delivery' took about 4 days to arrive. The box was so damaged I had to refuse to sign for it. I informed them straightaway and asked them to resend the order. They claimed they could not do this, but could only process a refund, and I would have to re-order. Fine. Eventually get the refund through, £5 short. Even though they can claim damages from Parcelforce, they refuse to refund my P&P charge of £3.99, and have deducted an additional £1.01 for absolutely no reason whatsoever, and refuse to provide an explanation, despite my asking for one FIVE TIMES, and also refuse to provide details of anyone to make a formal complaint to. DODGY company, DODGY dealings. Save yourself the trouble and shop elsewhere.....
Payment received within a week of posting, exactly as promised, lots of communication re status of order/transaction.
Even allowed an extension of my quote when I struggled to post the phone off in time.
Would definitely highly recommend to others, and use again myself!!
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