I apparently forgot to untick a box when ordering dog food, this resulted in them telling me they were sending me a further supply a month later. I rang to ask them not to send it as I was not aware that I had made this arrangement. they have cancelled this, but still took the money out of my bank. I have not received the goods and now will have to return a sack of dog food before I can get my £35.00 back. I checked with my bank and they told me that they could have stopped the money coming out of my bank as the transaction had not toally completed, but despite me asking them, they refused to do it. I thought they were very unhelpful.
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