Stewart MacInnes´ profile

Reviews (3)

Paypal

Crooks and Idiots

They are a Company that needs to listen and take note of what people say and change their ways

Looking at all the reviews concerning Paypal, they should start to listen what people say.

My story is a bit long but I will try and keep it as short as possible.

I run a company and gave my partner some stock to sell to clear a debt between us and for her to make abit of extra money. All was going well on Ebay until these uneducated, unhelp and unprofessional people decided that she was a business and not an individual, so they requested all sorts of paperwork asking her where the goods had come from and did she have the right to sell them on Ebay. What where they implying?

Paperwork was submitted proving that she was an individual and I even sent them paperwork proving that I had given her the items with clear title, but that was not good enough.

Now her Paypal Account has been limited and she has to wait 180 Days for her money back, who keeps the interest, they do! Sadly she has now got to deal with some buyers raising cases and getting her money cleared because they have not received their items, a joke because they were sent by courier and tracked, instead of talking to the buyer and get the case closed YOU have to ask Paypal to resolve it and that is a pain.

These people need to be regulated like our UK banks and not just make decisions at the drop of a hat. Their customer service departments are rude and unwilling to deal with your dispute, same with Ebay as well, they like to tell you many a different tale.

Maybe it needs people to vote with their feet and if necessary take the action required to make them sit up and listen. I am sure the FSA would be interested in their attitude!

I am sure that many more sellers / buyers will have bad experiences with Paypal, they are a law to themselves. If you can use another cheaper payment gateway and avoid these crooks, then do so, at least they are regulated profesional bodies.

Thanks for reading this and I hope that our story will help

Andrew found this review useful

Paypal

They are a Company that needs to listen and take note of what people say and change their ways

Looking at all the reviews concerning Paypal, they should start to listen what people say.

My story is a bit long but I will try and keep it as short as possible.

I run a company and gave my partner some stock to sell to clear a debt between us and for her to make abit of extra money. All was going well on Ebay until these uneducated, unhelp and unprofessional people decided that she was a business and not an individual, so they requested all sorts of paperwork asking her where the goods had come from and did she have the right to sell them on Ebay. What where they implying?

Paperwork was submitted proving that she was an individual and I even sent them paperwork proving that I had given her the items with clear title, but that was not good enough.

Now her Paypal Account has been limited and she has to wait 180 Days for her money back, who keeps the interest, they do! Sadly she has now got to deal with some buyers raising cases and getting her money cleared because they have not received their items, a joke because they were sent by courier and tracked, instead of talking to the buyer and get the case closed YOU have to ask Paypal to resolve it and that is a pain.

These people need to be regulated like our UK banks and not just make decisions at the drop of a hat. Their customer service departments are rude and unwilling to deal with your dispute, same with Ebay as well, they like to tell you many a different tale.

Maybe it needs people to vote with their feet and if necessary take the action required to make them sit up and listen. I am sure the FSA would be interested in their attitude!

I am sure that many more sellers / buyers will have bad experiences with Paypal, they are a law to themselves. If you can use another cheaper payment gateway and avoid these crooks, then do so, at least they are regulated profesional bodies.

Thanks for reading this and I hope that our story will help

Stephen Frank Mortensen found this review useful

Ebay

Closes the door after the horse has bolted

I am leaving this feedback on my friends account as I know e-bay/paypal will read this.

My account was recently limited by paypal for no apparant reason, and after questioning their offensive e-mail my account was reinstated without any explanation.

During the period of limitation a number of buyers came out of the woodwork stating item not received - what a surprise. All but one was resolved as these went by courier, however the remaining one was sent by good old royal mail.

I replied to the buyer within 20 minutes of her raising the dispute and waited and waited for a response as to whether or not she had finally received the item, with no luck. After a live chat, I was informed that the buyer had 8 days to respond to the e-mail which she failed to do. I rang e-bay's cusomer support team who advised me to escalate the issue to the resolution team to have the case closed as 12 days had now passed with no contact despite me chasing.

Guess what, they closed the case in HER favour and refunded her in full. On appeal and after explaining the situation they advised me that they were going to send her a e-mail asking whether or not she had received the item or not. A bit late, who in the right mind is going to admit that they got the item once e-bay had done a full refund, as it could imply the buyer received items/money freuduently. Furthermore, e-bay will not refund the commission as it was outside the 8 days???

Once again, e-bay has sided with the buyer, even though the buyer did not follow their T&C's. What more can a seller do??????????????????

Tom Watchorn found this review useful

Stewart MacInnes´ profile

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Stewart MacInnes
Reviewer
1967
Southampton, United Kingdom

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