I got great customer service when I bought the product, and even got great service when I said the product was faulty with a stuck pixel, they arranged a return and replace the next day, GREAT. Unfortunately the price went up on the product so they couldn't replace the product and they could only refund me the money. It has been 3 week and counting and still I haven't received my refund, I have sent numerous messages too them about this and they keep replying by saying :
"Thank you for your enquiry in regards to your refund.
We are pleased to confirm that this now has been look into and we do our utmost to resolve it as quickly as possible. Your refund will be processed due to course as per terms and conditions.
If you have any more questions please donâ€™t hesitate to contact us"
I have asked them to specify which part of the contract they are talking about as I can't see anything regarding refunds taking so long in their contract , I have not had a reply,
I have received this message 4 time now dating back to 24th October the returned item had been received by them on the 15th October as I still have the tracking details from UPS.
This is really upsetting as this month is going to be tight especially since Christmas is only around the corner, if only I can get an idea when I might see the funds returned into my account it might help, I hope they don't spoil things this Christmas.
I have been taking some time to look for a decent laptop with the right specs. I started over a year ago, i knew that i would have to wait for a while until the new mobile graphics cards come out, i could have settled for a 2nd gen i5 or i7 but i heard how much better the 3rd Gen where at saving power, so i waited some more.
Finally they were upon us but the prices were a full months wage and still you couldn't get the right specs that i wanted, i found Alienware and PC Specialist that could customize your own laptop. Not being taken by the flashy Alienware laptops at high prices i went for PCS. I was very stunned to see how much good hardware you could get for a decent price and all round attractive package, i decided to take the plunge and go for one at a fair price.
I found the website easy to use and full of all the relevant information that i needed to configure a laptop for me, ordering was a doddle, and communication if needed was free with live support or email.
It arrived exactly on time 12 days building and testing then shipping, i could even chose which day to receive the laptop on so it would coincide with my days off, i was very pleased with this service.
The laptop is also top notch, great performance and build quality, looks good, the screen is very clear good vibrant colors no dead pixels, 660m graphics can handle everything you throw at it even Metro 2033 on high detail but with DOF turned off.
To sum up i'm very pleased with my purchase and would recommend this company to my friends.
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