I have placed an order with them online and everything was perfect including delivery except after opening the boxes I have discovered that my bed is broken. I did ring them of several times, sent them bunch of emails including photos of the broken part and they promised to ship the replacement part next week. It's almost 3 weeks now and every time I ring them they promise the same - we will ship the part next week don't worry.
Don't send them emails - they will never reply I guess they don't even read emails at all + they do not want to as you will have written proof of conversation.
So now just before Xmas I will be taking this case to VISA Credit and ask them for refund as I cannot deal with such a bunch of Cowboys.
They should not be allowed to trade!!!
Just placed an order 5 days ago and by the end of the week I have decided to give them a call to trace my package.
As the lady told me it might take a month for the delivery as they do not stock some of the items. When I asked why this information is not on the website - I've been told that there is a plan to do so.
They charged my card before delivery has been sent and there was no info about any ETA so I have cancelled my order. Now hopefully they will pay my money back...
Avoid at all cost unless you want to wait for months to receive your items.
Thunderer Guardianspirit found this review useful
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