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Worse than awful repair service

Just off the phone from an apologetic Jessops in Inverness. I had an accident with my Nikon D5100 purchased from Jessops a few months ago fortunately with their insurance package. In August I unfortunately had an accident and the camera was damaged, but hey no problem with the insurance. I placed the camera with Jessops on the 16th of August and was told it would take at most a month. I waited a month and phoned , I was told 5-10 days .10 days later I phoned to be told by the branch manger," not to call us we will call you" , but that her understanding was it was waiting for a part. Just in case i phoned today to be told something had gone wrong Nikon did not receive the camera until the 17th September (that's over a month since I gave them the camera. This was the fault of a courier. They no longer use this courier I was told. They them offered me a free canvas (That was vaguely insulting a camera loan or replacement would be more appropriate) as compensation for their delay.It will now be a fortnight but they have spoken to Nikon and asked them to prioritise. So the repair if completed will have taken over two months. I have spent nearly a thousand pounds in Jessops branches in the last few months and in the North of Scotland they have a monopoly , but I know that I will be ordering my cameras and supplies in future from anyone but Jessops if they cannot resolve this quickly. I also will make use of my contacts in the local media to warn others of the poor service that exists. I am concerned that staff have not been attentive and that were not totally honest when I contacted them initially.

John Ferguson´s profile

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John Ferguson
Elgin, United Kingdom