Maplin

Shoddy online/phone team.

Put in an order online and the postal address was automatically changed to the address linked to my card.

Called customer services who said they would cancel the order; they didn't bother.

Martin the most unhelpful customer service's tool told me flat out it was my fault. He wasn't able to advise when a quiet period was to call back or put me in contact with a supervisor nor the person who said they would cancel my order. Reason stated: There was a long queue to speak with them which I couldn't join.

Long story, short. 3 weeks no product, no refund. Stick to eBuyer!

Mat Ash found this review useful