I rarely recommend companies to others, as good customer service is a personal perception and what I like and need may not be what you like/need. However, I feel that I am lucky to have come across a little company, many years ago, that I know I can rely on to give me the service that I need and want - Alpharooms. That service is one that provides me with easy to find accommodation, at a range of great/unbeatable prices to suit my budget (whatever that might be at the time), with honest feedback from users and with an easy to use, efficient booking and payment system.
I have used Alpharooms since coming across their website in the late 1990's early 2000's and have yet to find another company who can consistently provide accommodation AROUND THE WORLD at a better value price. I must have used their service to book around 50 holidays during this time and I have never once had a problem, technical glitch or found the same accommodation elsewhere at a cheaper price - and believe me I have looked!!
Whilst I am not naive to think that every single customer would get a fault free service every single time, I do commend Alpharooms for the faultless service it has provided for me and others in my family over the years and I never hesitate to recommend them to friends, family, work colleagues or even strangers looking for good, well-priced holidays (I have even been known to interrupt a conversation on a bus to give them the Alpharooms website info).
When I first used Alpharooms they were quite new to the web/holiday market I think and I felt comforted/encouraged that their office was in Sheffield where I live, thinking that if anything went wrong I could easily go to the office in person, if the telephone/PC weren't personal enough to resolve any issues - but I have never ever had the need to pick up the phone. This is due to the efficiency of their system and the honest reviews that you find on their site.
Well done Alpharooms - you deserve a round of applause, from one of your long-standing customers - long may you continue to give me great holiday accommodation!!
Sarah found this review useful
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