Lou Smith´s profile

Reviews (1)


terrible service, and live chat is not someone real!!!!

went online for just eat, i noticed if i used hungry house i would get £4 off my first order, so thought i would give it a go, put my order together, went to get my bank card and the page had timed out, but i had an email telling me what i had ordered, and all i had to do was click on it and pay, when i clicked on it it taook me to the website not to my order, so i had to go back to the start! and this time with no £4 discount, so i went onto live chat, i explained that i was trying to order with my £4 first order discount, my reply "is this the £4 first order discount you are talking about?" hmmmm, i did explain that, so i replied to "James" that it was, and the reply was " sorry you are havng difficulites completing your order" and that was that, no other answers, well done on such amazing customer service! IF you can't get the simple parts right then i am so glad i didnt order food!

Darren Goulstonand Alexis Fernandez found this review useful

08 October 2012

Reply from hungryhouse.co.uk

Hi Loo Smith,

Believe me, we are very real here and even James which is actually a very nice guy.

Be sure I am sorry about the problem you had to go through. Unfortunatly, not much I can do right now as I cannot track your order in the system.
Get back to us per Mail at help@hungryhouse.co.uk
You can adress it to me Frederic (I am Real too). I will be pleased to find a solution.

Lou Smith´s profile

profile image of Lou Smith
Lou Smith
United Kingdom