So, day 1. I wait in all day. Nothing. Go to the door later than evening and find a delivery card. Clearly didn't knock or ring bell.
Day 2. No delivery at all. No phone call, no delivery card. Call depot at 5.30 and told driver had an accident and a new driver has been sent out. Parcel will still arrive that day. Nothing.
Day 3. Call first thing in morning, told it was loaded to the van and would be delivered. Having already taken two days off work and unable to canc every meeting this week I ask if they can prioritise my delivery for early that day. Told they will contact the driver.
Call them back an hour later, told they haven't got hold of driver yet. Repeat every hour until 1. Apparently their drivers are totally uncontactable. I eventually have no choice but to go out.
Come home, no delivery card but website says they tried to deliver at 2.
After me repeatedly phoning them again they reluctantly agreed to deliver today, Saturday, before ten. Likelihood? Pretty slim that they will do anything as promised.
If Tesco can give you a one hour delivery slot then surely a specialist delivery service could try to be half as efficient. And here's a thought. When you promise to call: call. When you break your promises: call. At some point in the massive failure: call your customer to explain, resolve, or just let them know what on earth is going on.
Laurie Durand found this review useful
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