Photos of the basin were taken of the actual product by ourselves and are direct images of the basin. The description is a factual detail of the product dimensions and mounting style etc.

We offered, as we do to all customers, an extended 30 day money back guarantee if goods are not fitted. Detailed on all our correspondence, following an order being received.

Full refund requested after the basin was fitted, because didn’t like design of right hand side of the basin.
We tried politely to help with offer to get new basin to customer.. But customer would not accept our attempt to help.

We politely declined to refund in full as the basin had been fitted and could not then be returned unused under our extended 30 day money back guarantee, due to the design not being liked.