Neil Ogilvie´s profile

Reviews (2)

Unfortunate experience

The Basin that was delivered to us was not what we expected on the basis of the website picture and description.

02 March 2013

Reply from Clickbasin

Photos of the basin were taken of the actual product by ourselves and are direct images of the basin. The description is a factual detail of the product dimensions and mounting style etc.

We offered, as we do to all customers, an extended 30 day money back guarantee if goods are not fitted. Detailed on all our correspondence, following an order being received.

Full refund requested after the basin was fitted, because didn’t like design of right hand side of the basin.
We tried politely to help with offer to get new basin to customer.. But customer would not accept our attempt to help.

We politely declined to refund in full as the basin had been fitted and could not then be returned unused under our extended 30 day money back guarantee, due to the design not being liked.


Great service

Really pleased with this order and the speedy delivery. Thank you

Neil Ogilvie´s profile

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Neil Ogilvie
Male, 1957
Orpington, United Kingdom