Elaine´s profile

Reviews (3)

Petmeds.co.uk

Impressive delivery!

I ordered my item in the afternoon, it arrived the next day! Best price I could find on line too. Would certainly order again

Pixmania

Cheap, but awful customer service

I bought a mobile phone to replace one that had broken. It clearly stated in the website that it could be used for sending photos. When it arrived, I couldn't get it to do this, and spent hours on the phone to O2 and Motorola trying to get it to work, to find it was a model which was for the Middle East and the settings couldn't be changed. As it was useless to me I tried to contact pix mania to send it back, but just could not get anywhere. I was told on eventually getting through to the customer services department, that someone would get back to me. I had this conversation a few times, was ignored, sent a letter recorded delivery, also ignored. Eventually I gave up. Would definitely avoid, even though the prices are great, if something goes wrong, you are stuffed.

Update- on posting the review, I received a reply from pixmania, which was certainly more prompt than any replies I'd had to many emails and phone calls. (None). Apparently the suppliers that they'd contacted at the time told them the phone was compatible with the uk market, and it should have worked. Nobody bothered to inform me of this at the time, or I could have told them - it didn't. It doesn't.

08 October 2012

Reply from www.pixmania.co.uk

Hello
Thank you for your review. I am sorry for the problems you have had with this telephone. Ifyou have received something that does not conform we will be more than willing to help you return it to us. You may also fill out the returns coupons in you pix and I account.
I invite you to contact me directly on rachel@pixmania.com with your order details so that I may review your file and organise the return as soon as possible.
Kind regards,
Rachel
Pixmania Mediator

Feel Good Contact Lenses

Fast, cheap, reliable

I got an email reminding me that my lenses were due for renewal, and a couple of clicks later, another years supply was ordered. They arrived 2 days later, no problems.

Elaine´s profile

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Elaine
Reviewer
United Kingdom

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