Lisa Chapman´s profile

Reviews (4)

Go-Electrical

Easy ordering, smooth transaction, prompt and perfectly timed delivery.

After placing my order communication was delivered at every step. The product arrived exactly when expected and everything was in good order. I haven't tried my electrical appliance yet but I trust that when I do I won't be disappointed.

LookFantastic

Excellent service, good range of products

I have used this company a few times now and every time the service has been excellent.
I haven't had to return any items yet, therefore I have not experienced customer care. The choice of products is fairly wide and the delivery so far faultless. I am to date a satisfied customer.

Shoetique

good selection of products, inviting offers, excellent service

I have ordered a few times and I can count on a speedy delivery, no fuss and satisfaction

ECCO Shop EU

sometimes good sometime not

First time I used the service, I would have rated it as excellent: the goods were delivered promptly, everything was fine.

This time, when I needed everything to be right because the item had to be sent back, I discovered that no return label was included in the package, leaving me to have to contact customer service and am still waiting for a reply. In addition, I could no longer find the item on the website, so am unsure what to do next. This is just in a week.

08 October 2012

Reply from ECCO SKO A/S

Dear Lisa,

Thank you for your review and comments.

Our customer service is open from Monday to Friday between 8:00 - 19:00. We do apologize for the inconvenience for the wait of our reply during the weekend and please know that I have sent all the information regarding the prepaid label today.

Once again, I would like to thank you for your purchase and like to welcome you back to shopeu.ecco.eu

Kinds regards,
Urszula
shopeu.ecco.com

Lisa Chapman´s profile

profile image of Lisa Chapman
Lisa Chapman
Reviewer
United Kingdom

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