Handmaiden Design´s profile

Reviews (2)

Victoria Plumb

Good service but the Chinese hate us

I run an interior design and bathroom/kitchen installation business and I've ordered a few times from Victoria Plumb. I've found the products to be very good and the service always very good (both delivery times and support) but the installation leaflets may as well be written in Cantonese and are utterly useless. My partner is an extremely competent plumber and ends up working it out for himself.

The answer we've received in the past is that a competent plumber will know his way around the fittings but this is a bit of a cop out. Every installation is slightly different and VP, whether you're selling to the public or to the trade, you need to ensure that translations of installation guides are at least comprehensible!

29 November 2012

Reply from www.victoriaplumb.com

Dear Handmaiden Design

Thank you for your comments, a Trade Advisor will be contacting you in regards to your comments for more details so that we can address this matter.

Regards
Victoria Plumb Customer Service Department

Tons of Tiles Ltd

Great range and good service

We're a Hereford based interior design and property refurbishment company and we were looking for tiles for a bathroom we're doing for a client. Tons of Tiles had a great range and at really good prices and I ordered some samples that came the next day - so a great service too.

One arrived broken but I'm sure they'll replace it. We would recommend this business.

09 October 2012

Reply from Tons of Tiles Ltd

Hi,

Thank you very much for taking the time to review our company.

If you would like any more samples in the future please call or e-mail us direct, we add new ranges every month so please keep us in mind for any new projects.

Kind regards,

Tons of Tiles

Handmaiden Design´s profile

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Handmaiden Design
Reviewer
United Kingdom

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