I returned my faulty headphones in July this year, hoping they would be back before the summer.
In the middle of August, they emailed me asking what address to send the replacement to (why they need this again, since they shipped them once, I don't know). I was on holiday so it took a couple of weeks to reply, but nothing arrived.
In the middle of September, I emailed again and asked what had happened. They said that they hadn't processed a response since it came from a different email address (true, but the subject was the same, which is what they said to keep the same!). So again, they asked what address to send them to. I replied the same afternoon.
We're now another month on from that last ticket, and still there is no sign of a replacement for the faulty product. I've raised yet another ticket to ask what is going on - no doubt I will be asked for my address again, and when I provide it, they will do nothing.
AVOID like the plague!
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