David Gladden´s profile

Reviews (2)

Interparcel

Could Do Better

Cheap and relatively cheerful (unless you have the misfortune to encounter a problem and end up waiting for endless minutes on the numbed by muzak on the cheerless, and almost completely useless "helpline")

Its a good idea - well done to the millionaires who had the idea and now live somewhere else. It provides a service - delivering very good logistics (ie they are provided by reputable firms who actually do the work) by combining countless people who can't be arsed to plough through all the guff produced by so many carriers these days, their desire to get a good rate for a parcel to HK or Belfast, a quick book in and an even quicker payment (funny how that bit is always the most efficient part of any website isn't it?). However as I have intimated above when it goes wrong you are stuffed - Interparcel do not carry parcels so acting as intermediaries they are almost useless at sorting out issues - broken packages, missed deliveries etc etc its all grist to the mill. You wait ages on a premium line and nothing much happens when you get through.

When it works its great though and it saves you money...I love them??

BiGDUG

Problems with the ordering but the goods appeared on time and diid "what they said on the tin"etc

Really confusing website when ordering which faild to recognise various codes taken directly from the site itself. But the packages were delivered within the specified time window and were well packed and value for money. I would use them again.

09 October 2012

Reply from Bigdug limited

Thank you David for taking the time to write your review,

Apologies that you found the website confusing, we haven’t had any reported problems with the codes on the website and I have just check various codes which seemed ok, it maybe some codes require a colour on the end of the codes for example B50P50B is for blue bins, there is also B50P50R or if there is a code ending in o and 0 is used.
Would you mind sending me an email to let me know what codes were not working online and I can look into this further?
joanne@bigdug.co.uk
Sorry for any inconvenience caused

David Gladden´s profile

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David Gladden
Reviewer
United Kingdom

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