Laura Martin´s profile

Reviews (1)

Missguided

Absolutely terrible

I asked for next day delivery which in all fairness I did this after 8pm so expected it Saturday at the latest... Anyways Friday morning I woke up to an email stating that they had taken 2 payments for the skirt and this would be refunded in two days... I have not yet got this..then I had a text and email stating my skirt was delivered today (Monday) hardly next day delivery... After getting home after a 12 hour shift I came home to no package... No note from DX and therefore decided to check on te DX website whether it had been delivered... Low and behold it has been delivered to some randomer bloke who happens to be supposedly my next door neighbour ... Even though I stated that if I wasn't in to leave it behind the bushes into garden ... Believe me it's better than leaving it in his house seen as he leaves his pet cat rotting in his garden for weeks on end ... Is a hermit and didn't manage to report the fact his sewerage pipe had burst thus leavin the street smelling like shit for a good five days until everyone else had to complain... Therefore I'm now wondering what state my skirt would have been in if this man would have stated he's received which he hasn't... I'm now waiting to see him come flying out of the house in a cream peplum skirt... However amusing this may sound I am now 40 quid down.. Wasted many hours trying to order this site 'due to site traffic' , wasted 45 minutes on hold to DX with no answer and am now going to receive a smelly skirt after missguided have 'kindly' offered to send the courier round to clearly wrestle this man for my skirt... Which I no longer want for obvious stinking reasons. Thanks for all your apologies missguided but I want my order sorting tonight.. My forty quid back... And compensation for the horrendous phonebill that is going to follow. If I wanted my dress delivered next door I would have put his address and asked that they leave it next door if I wasn't in!

23 November 2012

Reply from Missguided

Hi Laura,

As much as it upsets me to hear about the state in which your neighbor keeps his property. As the courier was unable to find a secure location in which to leave your parcel, they deem it fit to leave the parcel with your neighbor. we apologise if in this situation leaving the parcel with your neighbor was not the most suitable option.

However I am unable to locate your order details, therefore I invite you to email me at customerhelp@missguided.co.uk to investigate this further.

Best Wishes,
Grace xx

Laura Martin´s profile

profile image of Laura Martin
Laura Martin
Reviewer
Female, 1990
United Kingdom

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